Approximately 2 weeks ago, I found out that security believed mom's accounts to be fraudulent. This is explainable and understandable to anyone that is culturally aware. Mom has 2 name variations due to immigration shortening her name when she immigrated to the United States. Unfortunately, I completed the paperwork incorrectly. With her permission, I complete all necessary paperwork for her and made calls on her behalf. Like many immigrants, mom uses her child to speak for her (with permission). English is a second language for my mother and sis embarrassed of her poor proficiency of the language. Several months ago, my mother opened an account with Nasa FCU because of the great benefits this credit union has to offer. I am a member of Nasa Federal Credit Union. This inquiry will affect my score and I might not even get the rewards I expected. Hence, I never ask to open accounts anywhere for that very same reason. Also, my almost perfect FICO score will be affected if inquiries continue to be made. Never mind the headaches to clear the matter. And, what happens with all the highly personal and private documentation I sent via e-mail if not accepted or I have to cancel the application? I'm extremely concerned since the freeze is there because my identity was stolen in 2016 and accounts were open under my name and thousands of dollars were charged to said accounts. Meanwhile, I am going to miss the opportunity with my ******** ********* Credit Union offered rate. Again, I called the customer service department and was told to just ignore future e-mails.
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Yesterday, 4 days after, I got an e-mail telling me to download the documents and unfreeze the credit report. The online e-mails also acknowledged receiving the documents and being able to pull the credit report. I called the customer service department and was advised that they had pulled the credit report and all the downloaded documents were received. They also requested I unfreeze ******** Credit account, which I did immediately.
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Then, they requested I download a copy of my social security card, drivers license, and utility bill, which I did immediately. NASA requested me to become a member of *** and pay membership of $5.00 which I did, using a credit card. I am a member of ******** ********* Credit Union and they are offering me a good rate, not as good as NASA, but I have to act quickly. Was advised that a response would be issued from 24 to 48 hours. in order to open an IRA account offered for 15 months at a rate of 3.75%. Don’t come here! You will 100% regret it.Īpplied for membership online at NASA Federal Credit Union on.
I cannot wait to leave this place and I’m so frustrated I am looking to leave a a little over a year later. Meanwhile, all I’m trying to do is pay my bill. Every time I’ve spoken to someone on the phone, I’ve heard toilets flushing, kids crying, dogs barking, dinner being made in the back – it is the most unprofessional conduct I have ever experienced. I have no idea who checks their mail but it’ll get deposited anywhere from 7 to 10 business days which means you’ll always be late.
I now have to send a physical check via my bank account every month and it is consistently inconsistent. They then will snatch away an account option if it gets bounced back twice, even if you have in my case, tried to explain to them, it was due to identity theft- THEY DON’T CARE. They took away bill pay options which were for conveniently flaunted in front of me when I first joined, such as paying by credit card, debit card, or over the phone payments. This company is the worst to ever work with.
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